All features
Converse
Shared inbox
Live chat conversations and synced email tickets share one inbox with assignment, status, priority, tags and private notes, plus canned responses your team triggers with a shortcut. Customers can rate a resolved chat, so you can track satisfaction.
app.messy.sh/inbox
How it works
Two sources, one queue
Chat widget
Email tickets
API
Shared inbox
Assign, tag, reply
One queue, two sources
Widget chats and email tickets, side by side.
Assignment & status
Route to operators, set priority, snooze and resolve.
Canned responses
Type a /shortcut to drop in a full reply.